We aim to ship out your order within 2-3 business days of you placing the order. You will receive an email with your tracking number so that you can track the status of your shipment. 

We ship orders Monday to Friday

We offer free shipping on orders over $200 In canada.

This does not apply to international shipments, including the U.S. 

The shipping costs are calculated during the checkout process and depends on where you are located.

To cancel your order, it must be done before the product(s) have been prepared and shipped out.

Email web@bigtimewatches.ca to cancel your order. 

We can ship orders internationally, but the shipping costs will vary depending on your location, and you may be subject to additional duties and taxes. 

Once you have placed your order, we provide a tracking number so that you can stay up to date on the delivery of your purchased item(s).

We accept Visa, Mastercard, American Express and Discover as methods of payment. We are proud partners with Sezzle, a "buy now, pay later" option.

You can make a change to the shipping address only if your order has not been shipped out from our warehouse. 

Please contact  web@bigtimewatches.ca to request a modification to your delivery address. 

All order pick-ups are delegated to the Greater Montreal area.

We have three locations available for your purchase pick-up:

Big Time Eaton
Centre Eaton
705 Rue Ste-Catherine
Montreal, QC H3B 4G5
(514) 284-2464

Big Time Laval
Carrefour Laval
3035 Blvd. Le Carrefour
Laval, QC H7T 1C8
(450)-973-3939

Big Time Rockland
Centre Rockland
2305 Rockland Rd
Mount Royal, QC H3P 3E9
(514)-341-6517

Please specify where you would like to pick-up your order in the NOTES section of the cart page.

If you did not do so, please contact us and we will set a pick-up location for you.

You may return an item if it is in its original packaging within 30 days of delivery for a full refund. 

If the return is the result of a damaged or defect item, we will also pay the return shipping costs. If this is the case, please contact us and we will assist you.

Please note the product must be in its original condition, in order to be eligible for a refund. Any product that has been adjusted, tampered with, etc. will not be eiligible for a refund.

In the case of a return, please email us at web@bigtimewatches.ca and we will guide you through the process.

Refunds are typically issued after we have received, inspected and approved the product.

If eligible for a refund, it will be issued within 5-7 business days of sending the package to the return shipper.

If a two-week period has passed, and you still have not received a refund, please contact us. 

Most of our watches have a minimum two-year warranty. 

To get more details about the warranty for your watch, refer to the warranties page.

The warranty only covers any mechanical issues with the watch. The battery is only covered for 6 months after purchase date.

At Big Time, one of the main services that we offer to customers is watch repair. 

Simply go to one of our store locations to send your watch in for repair, or Fill out the repair request form on our website to start the return process. 

Depending on the nature of the repair, it can take several weeks. Usually once we process your repair we will give you a time frame for the repair. 

Most of the time, the estimate that is given is accurate, but there will be cases where the estimate may not reflect the cost of the actual repair. If there is an additional problem with the watch or an unforeseen issue, we will contact the customer before proceeding with additional repairs. 

Our team of dedicated watchmakers will try every solution to repair your watch. If a watch happens to be discontinued or the parts no longer exist, we will try our best to find a suitable replacement for you.