Return Policy

Returns & Exchanges Policy

We want you to love your watch. If something isn’t right, we’re here to help.


🛍️ Eligibility

  • Applies to regular-priced merchandise only
  • Items must be unworn, unsized, in original condition, and include all packaging, tags, manuals, and warranty cards
  • Returns and exchanges must be initiated within 14 days of the date and time of delivery (as confirmed by the tracking provider)
  • Proof of purchase is required

Final Sale: Discounted, clearance, engraved, or special-order items are non-returnable and non-exchangeable.


🔁 Returns

To return an item:

  1. Email support@bigtimewatches.com with your order number and reason for return
  2. Follow the instructions provided
  3. Ship the item to the address we provide

Return Shipping:

  • Free for orders over $199 within Canada (regular-priced items only)
  • Customer is responsible for return shipping on orders under $199 and all U.S. orders
  • We recommend using a trackable shipping method

Refunds:

  • Issued to the original payment method within 5–7 business days after return approval
  • Shipping fees are non-refundable

🔄 Exchanges

  • Contact us to confirm item availability
  • Exchange requests must meet the same conditions and 14-day timeframe as returns
  • You may:
    • Receive store credit for the original amount
    • Pay the difference if exchanging for a higher-priced item
  • We will confirm any balance or refund before shipping the replacement item

If you have any questions, feel free to contact us — we’re happy to help.

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