Shipping and Returns
Shipping in Canada:
We offer free standard shipping in Canada on all orders over $200.
A flat standard shipping rate is calculated based on your region for orders under 200$.
Please allow 2-3 business days for us to process your order.
You may also select these shipping options at checkout: (costs will differ based on location)
- Canada Post Xpresspost: 2-3 business days, depending on the location of your shipping address
- Canada Post Priority: 1-2 business days, depending on the location of your shipping address
If eligible for free shipping, please note this will be automatically applied at checkout, no code is needed.
National & International shipping:
All orders made outside of Canada are not eligible for free shipping.
After you submit your shipping information at checkout, all available shipping options will appear based on your location.
Please note that international orders may be subject to additional duties and taxes that aren't covered by Big Time.
All returns must be unworn or unused, and in its original packaging.
All returned items that have visible damage will not be eligible for return.
Returns must be made within 30 days of the delivery date and must be kept in its original packaging for a full refund.
Big Time will only take responsibility for the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Refunds will be issued within four weeks, or earlier, of sending the package to the return shipper.
To return an item, please email: firstname.lastname@example.org