At Big Time Watches, we want our customers to feel unparalleled trust and security in purchasing a timepiece from us. As such, Big Time offers matchless after-sales service. In addition to our 30-day return policy, you always have a multi-year warranty on any brand-name timepiece with the manufacturer.
If you can visit our stores, we have even more options for you. For analog watches, Big Time will handle a warranty repair for you within the first six months, absolutely free of charge. We will either have our licensed watchmaker repair it for you or we will send it to the company for repair at no cost to the customer.
For all other repairs, we keep a fully licensed watchmaker and carry numerous parts that will permit a timely repair at a fraction of the cost that our competitors would charge.
To drop off a watch and begin the repair process, feel free to visit one of our physical locations or Click here and fill the form. Estimates are always free.
The watch services we offer:
- Complete overhaul (Movement cleaning, movement replacement, etc.)
- Mechanical watch (Manual Wind)
- Battery Changes (Swiss Battery)
- Glass replacement
- Water Test (Water resistance, sealing, etc.)
- Gasket Replacement
- Refinishing Services
- Replacement for leather, silicone straps and metal bracelets
- Crown and stem repair or replacement
- Indexes and hands repair and replacement
- Watch Engraving (in store only)
You are welcome to visit our stores. Our locations are as follows:
Big Time Laval
Carrefour Laval (in front of Laura)
3035 Blvd. Le Carrefour
Big Time Rockland
Centre Rockland (in front of the Footlocker)
2305 Chemin Rockland