Refund Policy | Politique de retours

We hope that you are pleased with your Big Time purchase, but we understand if you’ve changed your mind – it happens to everyone.

You may return most new items in their original packaging within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Thank you for taking the care to properly package the return goods.

If you need to return an item, simply send an email to website@bigtimewatches.ca .

Please note we do not issue refunds for items that have been worn, adjusted, damaged or that is not in its original packaging.

 

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